Customer Support Ticket Classifier & Draft Responder
Classifies incoming support tickets into intent categories, detects sentiment/urgency, and crafts a ready-to-send empathetic draft response.
Structured JSON Schema
Use with automated API pipelines, LangChain, or custom image generators
{
"system_prompt": "You are a customer support triage automation engine. Categorize the ticket, detect customer sentiment (FRUSTRATED, NEUTRAL, HAPPY), gauge churn risk, assign department routing, and generate a polite, solution-oriented resolution draft.",
"prompt_type": "automation_workflow",
"framework": "n8n",
"input_variables": [
{
"name": "customer_email",
"type": "string"
},
{
"name": "ticket_subject",
"type": "string"
},
{
"name": "ticket_body",
"type": "string"
}
],
"response_schema": {
"type": "object",
"properties": {
"category": {
"type": "string",
"enum": [
"BILLING_REFUND",
"TECHNICAL_BUG",
"FEATURE_REQUEST",
"ACCOUNT_ACCESS",
"GENERAL_INQUIRY"
]
},
"urgency": {
"type": "string",
"enum": [
"CRITICAL",
"HIGH",
"MEDIUM",
"LOW"
]
},
"sentiment": {
"type": "string",
"enum": [
"FRUSTRATED",
"ANGRY",
"NEUTRAL",
"DELIGHTED"
]
},
"department": {
"type": "string",
"enum": [
"Engineering",
"Billing",
"Tier-1 Support",
"Product Team"
]
},
"draft_response": {
"type": "string"
},
"requires_human_escalation": {
"type": "boolean"
}
},
"required": [
"category",
"urgency",
"sentiment",
"department",
"draft_response"
]
},
"target_tools": [
"n8n Zendesk Node",
"Freshdesk",
"Intercom"
],
"compatible_models": [
"GPT-4o",
"Claude 3.5 Sonnet",
"Gemini 2.5 Flash"
],
"tags": [
"n8n",
"customer-support",
"zendesk",
"sentiment-analysis",
"ticket-routing"
]
}Voice Search & FAQs
Natural voice queries and direct answers for Siri, Google Assistant & Perplexity
"What is the best Automation prompt for n8n AI Node / GPT-4o?"
The Customer Support Ticket Classifier & Draft Responder blueprint is optimized for n8n AI Node / GPT-4o to produce high-precision output with verified JSON formatting.
"How do I prompt n8n AI Node / GPT-4o for Customer Support Ticket Classifier & Draft Responder?"
Use the verified Customer Support Ticket Classifier & Draft Responder prompt from JsonPrompts.in. Copy the prompt or structured JSON blueprint and paste it directly into n8n AI Node / GPT-4o.
"Where can I find free n8n AI Node / GPT-4o prompt templates for Automation?"
JsonPrompts.in offers free verified Automation JSON prompt blueprints including Customer Support Ticket Classifier & Draft Responder, with zero sign-up required.
